Client Documentation & Information Officer / Teller

Financial Services / Banking
Kralendijk, Bonaire
July 25, 2026
Full Time

Job Description

Kralendijk, Bonaire | Full-time

Are you customer-oriented, detail-oriented, and interested in the financial services industry? Then we’re looking for you!

Job Description
As a Client Documentation & Information Officer (CDI Officer), you are responsible for providing excellent customer service and managing client documentation. You ensure that client data is complete, accurate, and compliant with applicable laws and regulations (KYC and compliance). In addition, depending on operational needs, you will also serve as a Teller. You will process financial transactions, assist customers at the counter, and contribute to safe, efficient, and customer-focused service.

Responsibilities:

  • Provide professional and customer-friendly support to customers at the service counter and through other communication channels
  • Preparing, reviewing, and managing client documentation, including KYC information
  • Ensure that customer information is complete, accurate, and up-to-date in accordance with internal procedures and laws and regulations
  • Collecting, analyzing, and processing data for reports
  • Processing deposits, withdrawals, payments, and other cash transactions
  • Identifying customer needs and advising on banking products and services
  • Working Correctly and Safely with Banking Systems and Software
  • Adherence to internal procedures, compliance guidelines, and safety regulations
  • Ensuring a high level of service, accuracy, and confidentiality

Job Requirements:

  • MBO+ level of work and thinking, or an equivalent education
  • Proficiency in Dutch, English, Papiamentu, and Spanish, both spoken and written
  • Customer-focused and service-oriented mindset
  • Accurate, reliable, and discreet in handling confidential information
  • Strong communication and administrative skills
  • Experience with computer systems and Microsoft Office
  • Willingness to complete all required banking training and certifications
  • Experience in a similar position within the financial services industry is a plus
  • Ability to work independently and in a team

Application Process
Interested in this position? Send your resume to info@pccbonaire.com.

Location